Privacy policy

We respect your privacy and handle your data with care and confidentiality. This policy explains what we collect when you use batolbeauty.com, book or buy from us, why we collect it, how we protect it, and the rights you have.

Who we are

Batol Beauty Lounge is a women's beauty salon in the State of Kuwait (Sabah Al-Salem). We are responsible for the personal data collected through this website and at the salon. We comply with the laws in force in Kuwait, including Law No. 20 of 2014 on Electronic Transactions, the data privacy regulations of the Communication and Information Technology Regulatory Authority (CITRA), and the Consumer Protection Law.

What we collect

• Identity and contact details: your name and mobile number, and your email address if you add it.
• Booking details: the services you choose, your artist, the date and time, and any notes you write to us.
• Skin and hair care notes: for example your skin type or an allergy to certain products, if you tell us so we can serve you safely. We only ask when needed and keep these notes especially confidential.
• Order and delivery details: the products you buy, and your delivery address if you choose delivery.
• Course and academy details: the courses you enrol in, the recorded episodes you buy access to, and your viewing progress.
• Payment details: the amount, status and transaction reference. We never store card numbers or KNET details; payment happens entirely on the payment gateway.
• Technical data: such as your device and browser type, IP address and the pages you visit, to run, secure and improve the website.

How we use your data

• To confirm and fulfil your bookings and orders, and to send a verification code to your mobile when you sign in.
• To send confirmations, reminders and order updates, usually by WhatsApp or SMS.
• To serve you safely, taking into account any allergy or note you shared with us.
• To give you access to recorded episodes for the access period you bought.
• To issue invoices and keep the records the law requires.
• To protect the website and prevent fraud and misuse.
• To send offers and news only if you agree; you can stop them at any time.

Photos and video

Your privacy comes first. We never photograph you or publish any photo or video of you on the website or our social media accounts without your explicit prior consent. You can withdraw your consent at any time, and we will remove the photo from the website and our accounts within a reasonable time.

Who we share your data with

We never sell or rent your data. We share only what is necessary with:

• The salon team: your artist and reception, to provide your service.
• Technology providers: our salon management system (ZAINA) and website hosting, who process data on our behalf and on our instructions.
• The payment gateway (MyFatoorah), banks and the KNET network: to complete payments.
• WhatsApp and messaging providers: to send verification codes and confirmations.
• Delivery companies: only your name, mobile number and address, when you choose delivery.
• Government authorities: where the law requires it or a competent authority orders it.

Some data may be stored on cloud servers outside Kuwait. We choose providers that apply appropriate safeguards and share only what is needed to provide our service.

Cookies

We use cookies that are needed for the website to work, such as keeping you signed in, saving your cart and remembering your language. We may also use measurement tools to understand and improve how the website is used. You can control cookies in your browser settings; disabling the necessary ones may stop parts of the website from working.

How long we keep data

We keep your data while you have an account or a relationship with us, and as long as needed to provide our service. We keep invoices and payment records for the period required by Kuwaiti law. After that, we delete the data or make it anonymous.

How we protect your data

We protect your data with appropriate technical and organisational measures, including encryption in transit, a verification code sent to your mobile when you sign in, and access limited to staff who need it for their work. No method of transmission or storage is completely secure, but we work continuously to protect your data and will inform you of any serious breach as the law requires.

Your rights

You have the right to:

• Access the personal data we hold about you and receive a copy.
• Ask us to correct or update your data; you can edit your name and email from "Profile" in your account.
• Ask us to delete your data, except what the law requires us to keep.
• Withdraw your consent to marketing messages or to the publication of photos at any time.
• Object to any use of your data you consider inappropriate.

To exercise any of these rights, reach us through our contact page or at the salon. We will respond within a reasonable time and may first verify your identity to protect your data.

Minors

Our services are intended for adults. If you are under 18, please book or buy with the knowledge and consent of your parent or guardian.

Changes to this policy

We may update this policy from time to time. The date of the last update appears at the top of this page, and if a change is significant we will let you know through the website or WhatsApp.

Contact us

For any question or request about your data, reach us through our contact page or visit us at Batol Beauty Lounge, Sabah Al-Salem, Kuwait.